shortened descriptions in Ticketing systems
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							|  | @ -477,13 +477,13 @@ Comparison of NoSQL servers: http://kkovacs.eu/cassandra-vs-mongodb-vs-couchdb-v | ||||||
| *Web-based ticketing system.* | *Web-based ticketing system.* | ||||||
| 
 | 
 | ||||||
| * [Bugzilla](http://www.bugzilla.org/) - General-purpose bugtracker and testing tool originally developed and used by the Mozilla project. | * [Bugzilla](http://www.bugzilla.org/) - General-purpose bugtracker and testing tool originally developed and used by the Mozilla project. | ||||||
| * [Cerb](http://www.cerberusweb.com/) - A group-based e-mail management project built with a commercial open source license. | * [Cerb](http://www.cerberusweb.com/) - Group-based e-mail management project. | ||||||
| * [Flyspray](http://flyspray.org) - Web-based bug tracking system written in PHP. | * [Flyspray](http://flyspray.org) - Web-based bug tracking system written in PHP. | ||||||
| * [MantisBT](http://www.mantisbt.org/) - Another web-based bug tracking system. | * [MantisBT](http://www.mantisbt.org/) - Web-based bug tracking system. | ||||||
| * [osTicket](http://osticket.com/) - Open source support ticket system. | * [osTicket](http://osticket.com/) - Simple support ticket system. | ||||||
| * [Otrs](http://www.otrs.com/) - A free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. | * [OTRS](http://www.otrs.com/) - Trouble ticket system for assigning tickets to incoming queries and tracking further communications. | ||||||
| * [Request Tracker](http://www.bestpractical.com/rt/) - Ticket-tracking system written in Perl. | * [Request Tracker](http://www.bestpractical.com/rt/) - Ticket-tracking system written in Perl. | ||||||
| * [TheBugGenie](http://www.thebuggenie.com) - Open source ticket system with extremely complete users rights granularity. | * [TheBugGenie](http://www.thebuggenie.com) - Ticket system with extensive user rights system. | ||||||
| 
 | 
 | ||||||
| ## Troubleshooting | ## Troubleshooting | ||||||
| *Troubleshooting Tools.* | *Troubleshooting Tools.* | ||||||
|  |  | ||||||
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