paperclip/packages/shared/src/telemetry
Dotta 889947c238
feat: add experimental native chat connectors (#13038)
## Thinking Path

> - Paperclip is the open source app people use to manage AI agents for
work.
> - People also ask agents for work in their existing chat tools.
> - Each external conversation needs one task and a current authorized
source.
> - Retries, Stop, and provider failures must not duplicate work or
expose private data.
> - The first chat PR establishes the opt-in provider and data
contracts.
> - This PR adds experimental channel integration and its durable
control plane.
> - Users can request work from connected channels and inspect delivery
in Paperclip.

## Linked Issues or Issue Description

Refs #13100 and #13092. This is the second of exactly two chat PRs.
Foundation #13100 is merged and changed 143 files. Runner prerequisite
#13092 is also merged. This PR changes 400 files against master, below
the 500-file review limit. It contains no wireframe images or HTML
galleries.

## What Changed

- Add native Slack, GitHub, Microsoft Teams, Telegram, and Discord chat
connections. Keep chat disabled unless the operator enables experimental
chat connectors. Preserve the production GitHub tool connection and its
normal setup path.
- Bind each provider bot identity to one immutable Paperclip agent. Bind
each admitted external conversation to one task. Paperclip owns tasks,
runs, permissions, and audit records.
- Add durable admission, per-conversation queues, questions, task
controls, progress, final replies, images, files, and delivery receipts.
Board comments remain internal unless explicitly sent to the channel.
- Check current identity, provider reach, resource access, credentials,
runtime generation, and exact source before provider effects. Keep
private responses private. Never send raw reasoning, private logs,
credentials, or tool arguments.
- Hold uncertain sends for explicit audited resolution. Make Board
Send-to-channel atomic and idempotent. Keep reconnect and setup
credentials in Paperclip secret storage.
- Preserve current native-runner authority across retries, lost
acknowledgements, and recovery. Keep immutable input and completion
contracts separate from newer user input. Receipt reconciliation cannot
launch a provider.
- Reconcile chat close/new ordering and provider-effect lock order.
Audit resource access changes in the same transaction. Submit only the
selected resource from each UI toggle so stale pages cannot undo
unrelated access changes.
- Drain Codex stdout before certifying process exit. Bound the drain
with the existing shutdown grace. Preserve observed terminal authority
without treating an undrained process as successful or reusable.
- Incorporate master `018ca5da` with its ACP Stop, mobile task layout,
runner packaging, and official lock changes. Preserve dedicated
chat-answer continuations in both directions when ordinary queued
comments are adopted after Stop.
- Fence late adapter readiness behind an earlier Stop for the same run.
Preserve verified cleanup for registered adapters. Handle single Stop,
agent pause, duplicate Stops, and failure release without creating a
false cancellation receipt.
- Incorporate master's `6dd48cad4` wake-queue extraction. Preserve exact
failed-chat retry authorization and lineage, retired question-source
suppression, and the block on generic recovery that would discard the
admitted source. Fresh deferred input retains its separate promotion
path.
- Incorporate master `2a05b5ed3` and its queue-admission extraction,
simplified transaction ports, and separate runner CI job. Preserve exact
durable receipts, actor separation, and dedicated-answer isolation
through the new module. A failed receipt insert rolls back the
accompanying deferred-wake merge.

## Verification

Current head: `afe19299d06253cb628eb398e91d1200ea9f412a`, incorporating
master `2a05b5ed3457ea33efd6895520447d1d97fe98d8`. The conflicts are
resolved. This successor fixes two test-harness boundaries exposed by
CI: per-case route-module preparation and actual durable-save completion
before intentional runner termination. Production code and all existing
test/turn deadlines are unchanged. [Exact-head Greptile
review](https://github.com/paperclipai/paperclip/pull/13038#issuecomment-5587250594)
is **5/5**, completed September 10 at 13:20:55 UTC, with no actionable
findings or open review threads. [Fresh exact-head
CI](https://github.com/paperclipai/paperclip/actions/runs/34481724341)
passes **all 24 jobs**, including Build and both required aggregates.
Normal exact-head guarded merge was attempted and rejected by the
remaining branch approval policy: CODEOWNER review is required and no
human approval is present. Normal **squash auto-merge is enabled** as of
September 10 at 13:36:26 UTC. Requested CODEOWNERS have been notified;
no approval bypass or self-approval was used. Earlier-head results below
remain historical evidence, not qualification of this successor.

- Final exact-head Linux evidence: 995/995 chat integration cases; 36/36
agent-skills routes; 35/35 runner live-session cases, including real
process kill/resume; 1948 runner Vitest cases with three existing
benchmark/platform guards; 870/870 API-authority cases; and 104 browser
cases with four existing optional skips. Rust, conformance/replay, full
repository build, typecheck, canary, all server/workspace shards, and
both required aggregates pass with normal CI concurrency. Earlier failed
attempts remain recorded below.

- Latest test-only qualification: 141/141
route/permissions/authentication cases pass in separate cold forks, with
plain server types and independent review clear. The real-runner suite
passes 35/35, with plain runner types and independent review clear. A
controlled premature-save acknowledgement fails as expected; matching
ownership/effect/process evidence, rejected saves, real turn outcome,
test abort, and pre-kill liveness are covered. No local reproduction of
the original CI scheduling failure is claimed. The preceding [CI
run](https://github.com/paperclipai/paperclip/actions/runs/34479680858)
passes 21/24 jobs, including all 995 Linux chat cases and browser
aggregate (104 passed, four existing optional skips); only Build, the
skills serialized shard, and the required verification aggregate fail.
Its exact-head Greptile review was 5/5. Both failed job logs are
retained.

- Final fixture qualification: all eight focused Discord cases and all
995 chat integration cases pass. The exact modal statement/PID is
observed before taking the real connection lock; the test then proves
its actual blocking relationship before mutation. Original SQL
execution, provider behavior, negative assertions, and 1s/15s timeouts
remain unchanged. Independent review is clear and test/production hashes
remain frozen. The preceding [CI
attempt](https://github.com/paperclipai/paperclip/actions/runs/34477184777)
passed 22 jobs, including Build/runner, typecheck, canary, all other
test shards, and browser aggregate (104 passed, four existing optional
skips); the two fixture failures and failed verification aggregate
remain recorded, not relabeled as a pass.

- Current queue-module composition: 308/308 recovery/batching/queue/Stop
tests; 995/995 full chat integration; 89/89 module tests, including real
PostgreSQL receipt-insert rollback; 24/24 workflow/module-boundary
tests; plain server and UI types. All four actual local process/ACP
browser paths pass in 1.4 minutes. Fresh databases, no skips or retries,
stable reviewed source hashes. The initial boundary failure is retained;
its no-op service wrapper was removed without changing recovery context
or weakening the check. An exploratory standalone test-directory
typecheck fails because its new upstream transformation config is not a
standalone typechecking project; standard CI/build does not invoke it,
and no configuration was weakened to suppress those diagnostics.

- The preceding head `e02a63d462ce5d47433b0aeb632bb6fd20aab1ba` passed
[all 24 CI
jobs](https://github.com/paperclipai/paperclip/actions/runs/34436462958)
and exact-head Greptile review at 5/5. Required CODEOWNER review
prevented its normal merge before master advanced again.

- Final extracted-module composition: 307/307 recovery, batching, queue
and Stop-control tests; 995/995 full chat integration; 49/49 module
tests including eight PostgreSQL adapter cases; and 19/19 issue-update
tests. Plain server types pass. All four actual local process/ACP
browser paths pass in 1.3 minutes. Fresh databases, no skips or retries
in these cohorts, frozen source hashes, and independent review clear.

- The preceding head `3e4e1c1c` passes [all PR CI
jobs](https://github.com/paperclipai/paperclip/actions/runs/34415826820),
including Build and required `ci / verify` and `ci / e2e`. Both the
original Rust failure and the previously load-sensitive lineage fixture
pass with unchanged Linux concurrency. Master advanced afterward and
required this reconciliation.
- Final master composition: 448/448 focused UI tests, 186/186 adapter
tests, 24/24 queue/control tests, and 11/11 packaging tests. Plain UI,
server, shared, and adapter types pass. Token gates and diff checks
pass. Independent server and UI reviews are clear.
- Stop-registration regression: both real-service cases fail against
exact `a95` source and pass with the fix. The full corrected
recovery/control suite passes 265/265. Duplicate-owner and failed-Stop
controls also pass. Plain server types pass. The readiness barrier
prevents provider startup without adding an acknowledgment to an already
terminal run.
- Final qualification strengthens terminal-field equality and repeats
both affected cases successfully on a fresh database. All four actual
local process/ACP browser paths pass again in 1.3 minutes, without skips
or retries. The final screenshot shows Cancelled, a paused subtree,
retained input, and no error toast.
- Two new actual-service regressions fail before the merge fix. They
prove that queued-comment adoption could consume a dedicated chat answer
or add unrelated input to that answer. The fixed four-case cohort
passes, including ordinary upstream continuation and adapter Stop
controls. Full recovery passes 257/257. All four actual local
process/ACP Stop browser flows pass in 1.4 minutes, without skips or
retries, on a fresh database.
- The unchanged runner artifact was qualified with 171/171 transport
tests, 870/870 API-authority tests, conformance 1/1, and replay 11/11.
Six controlled reader tests prove the exit/drain repair. Its local
serial Rust workspace passed 546 top-level cases plus two invoked
helpers; the later passing Linux CI supplies default-concurrency
evidence.
- Prior exact-source full chat integration passes 995/995. Settings
regressions cover concurrent stale pages, 501 destinations, pending
state, rejected updates, and explicit retry. These deterministic tests
do not prove live provider behavior.
- Retained failed attempts and their causes are in the [qualification
log](afe19299d0/doc/plans/chat-adapters/2026-09-08-chat-queue-and-webhook-repair.md).
The first merge adapter run timed out while macOS slept for 290 seconds.
Its unchanged repeat passed with a temporary sleep guard. No assertion,
deadline, or CI gate was weakened.

Review commands include `pnpm --filter @paperclipai/server exec vitest
run src/__tests__/heartbeat-process-recovery.test.ts
src/__tests__/issue-queued-comments-routes.test.ts` and `pnpm exec
playwright test --config tests/e2e/playwright.config.ts
tests/e2e/acp-stop-continuation.spec.ts`. Database suites require fresh
disposable databases. See the [browser
runbook](afe19299d0/doc/plans/chat-adapters/2026-09-04-chat-adapters-browser-e2e-runbook.md)
for provider setup and separate live acceptance steps.

## Risks

- This remains experimental. Deterministic tests and bounded live
evidence do not establish every provider feature, tenant, permission
layout, or media shape. Teams work-tenant qualification is still open.
- Failed and uncertain provider effects remain visible and can require
operator action. A transport receipt does not prove recipient
visibility.
- Native controller and runner artifacts must remain compatible.
Preserve lease ownership, terminal authority, source binding, and
quarantine during future changes.
- Access and audit rows commit together, but activity notifications
remain best-effort. This is not a new durable event outbox.
- The PR operation does not deploy a live server, replace its runner, or
change provider permissions. Remaining live qualification is documented
in the [temporary
handoff](afe19299d0/doc/plans/chat-adapters/2026-09-08-open-qualification-followups.md).

## Model Used

OpenAI Codex assisted with implementation, tool execution, testing, and
review. The work records `gpt-6-astra` assistance. The environment does
not report a context-window size. No private reasoning traces are
included.

## Checklist

- [x] I have included a thinking path that traces from project context
to this change
- [x] I have specified the model used (with version and capability
details)
- [x] I have checked ROADMAP.md and confirmed this PR does not duplicate
planned core work
- [x] I have searched GitHub for duplicate or related PRs and linked
them above
- [x] I have either (a) linked existing issues with `Fixes: #` / `Closes
#` / `Refs #` OR (b) described the issue in-PR following the relevant
issue template
- [x] I have not referenced internal/instance-local Paperclip issues or
links (only public GitHub `#NNN` / `github.com/paperclipai/paperclip`
URLs)
- [x] My branch name describes the change (e.g. `docs/...`, `fix/...`)
and contains no internal Paperclip ticket id or instance-derived details
- [x] I have run tests locally and they pass
- [x] I have added or updated tests where applicable
- [x] I have updated relevant documentation to reflect my changes
- [x] I have considered and documented any risks above
- [x] All Paperclip CI gates are green
- [x] Greptile is 5/5 with no open P2s, recommendations, or follow-ups
- [x] I will address all Greptile and reviewer comments before
requesting merge

---------

Co-authored-by: Paperclip <noreply@paperclip.ing>
2026-09-10 10:06:45 -05:00
..
generated feat(telemetry): add the agent.task_run event and emit it at every terminal run transition (#12809) 2026-09-04 08:21:32 -07:00
README.md feat: add experimental native chat connectors (#13038) 2026-09-10 10:06:45 -05:00
client-contract.test.ts feat(telemetry): align client with wire contract — chunking, deterministic batchId, batched retry, bounded store (#9946) 2026-07-21 09:25:58 -05:00
client-types.test.ts Implement generated client telemetry types (#8818) 2026-07-01 11:39:39 -07:00
client.test.ts feat(telemetry): align client with wire contract — chunking, deterministic batchId, batched retry, bounded store (#9946) 2026-07-21 09:25:58 -05:00
client.ts feat(telemetry): align client with wire contract — chunking, deterministic batchId, batched retry, bounded store (#9946) 2026-07-21 09:25:58 -05:00
config.ts feat(telemetry): align client with wire contract — chunking, deterministic batchId, batched retry, bounded store (#9946) 2026-07-21 09:25:58 -05:00
events.ts feat(telemetry): add the agent.task_run event and emit it at every terminal run transition (#12809) 2026-09-04 08:21:32 -07:00
index.ts feat(telemetry): add the agent.task_run event and emit it at every terminal run transition (#12809) 2026-09-04 08:21:32 -07:00
readme-contract.test.ts Add telemetry data contract docs (#8886) 2026-07-02 12:38:03 -07:00
retention.test.ts fix(interactions): authorize resolvers consistently (#11376) 2026-08-16 13:46:50 -05:00
retention.ts fix(interactions): authorize resolvers consistently (#11376) 2026-08-16 13:46:50 -05:00
state.ts feat: implement app-side telemetry sender 2026-04-02 10:47:29 -05:00
types.ts feat(telemetry): align client with wire contract — chunking, deterministic batchId, batched retry, bounded store (#9946) 2026-07-21 09:25:58 -05:00

README.md

Telemetry Data Contract

This document explains how contributors should use Paperclip's public telemetry contract. It does not duplicate the full list of individual events or dimensions. It documents extra semantic and privacy rules where the generated shape is not sufficient.

The canonical source for first-party event names, dimensions, optionality, allowed primitive value types, and enum descriptions is packages/shared/src/telemetry/generated/paperclip-telemetry.ts.

Shared enum constants live in packages/shared/src/constants.ts. Use those constants when code needs a reusable domain, but treat the generated telemetry types as the final authority for emitted first-party telemetry shapes.

Public Sources

Use these files when reviewing or changing telemetry code:

Contract item Public source
First-party event names PaperclipEventName in generated/paperclip-telemetry.ts
Per-event dimensions and optionality EventDimensionsMap in generated/paperclip-telemetry.ts
Enum descriptions for telemetry dimensions PAPERCLIP_ENUM_DESCRIPTIONS in generated/paperclip-telemetry.ts
Schema version and event envelope helpers SCHEMA_VERSION, makeEvent(), and makeBatch() in generated/paperclip-telemetry.ts
Runtime-safe event names and dimensions TelemetryEventName and TelemetryEventDimensions in types.ts
Allowed primitive dimension values TelemetryDimensionValue in types.ts
Shared reusable enum domains Named exports in constants.ts
First-party typed emit helpers events.ts
Generic client behavior client.ts
Retention windows and event class assignments RETENTION_DAYS and EVENT_RETENTION_CLASS in retention.ts

Do not copy generated event lists or dimension tables into this README. They will drift as the generated contract changes.

Emission Boundary

Paperclip telemetry uses named events with explicit dimension fields. Treat open-ended string dimensions as public contract values, not as a place for user content or private operational data. Do not send PII, secrets, credentials, private paths, prompts, model output, or other sensitive values through telemetry dimensions.

Telemetry emitters send raw dimension values. They must not pre-normalize enum-like values into a reporting form just to match today's known domain.

The receiving layer owns canonicalization. Keeping canonicalization in one place means emitters can stay simple and accurate: emit what the product observed, use the generated contract for required and optional fields, and let the receiving layer decide how legacy spellings, aliases, unknown names, and future values map to a stable reporting shape.

Do not add client-side lowercasing, alias mapping, or fallback mapping unless the generated telemetry contract specifically requires that emitted value.

If a dimension is privacy-protected before emission, emit only the protected value and its matching public marker as defined by the typed helper or generated contract. Do not emit private source material in telemetry dimensions.

Credential-bearing chat setup failures replace provider-controlled error names, messages, and stacks with a fresh generic error before the HTTP error handler reports the crash. The existing error.handler_crash event still uses its generated error_code: string contract; this path emits only Error, never a provider-supplied error name that may contain a credential. This is a privacy boundary, not enum canonicalization. Test the value reaching the telemetry helper as well as the separate crash-reporting and local logging sinks.

Interaction Resolver Events

interaction.created records the interaction kind and whether the create request used a deprecated resolver-policy alias. It does not record the prompt, title, options, questions, target identifier, creator identifier, or resolver identifier.

interaction.resolved records the low-cardinality interaction outcome defined in the generated contract. Its legacy_inherited_restriction dimension is true only when stored migration provenance preserves a legacy resolver-policy restriction. It is false for canonical new writes. This dimension describes policy provenance. It does not contain user content or an identifier.

Use trackInteractionCreated() and trackInteractionResolved() from events.ts to emit these events. The generated contract remains the authority for their exact dimensions and optionality.

Agent Task Run Events

agent.task_run records one terminal state for one agent run: succeeded, interrupted, failed, cancelled, or timed_out. Emit it once per run, at the run's terminal transition. Do not emit it for a run that is still active.

The event's task_id dimension is optional and privacy-protected. Never emit the raw task id. Pass the raw id to trackAgentTaskRun() in events.ts. The helper calls hashPrivateRef() on client.ts, which derives the emitted value with a salted hash of the per-installation secret.

Use trackAgentTaskRun() to emit this event. The generated contract remains the authority for its exact dimensions and optionality.

Other Data Paths

This document covers Paperclip Telemetry only. The generated Telemetry contract covers neither the Observability path nor the run-log path. Two other data paths document their own contract in their own file:

  • Observability — the OpenTelemetry trace path, the sandbox startup trace spans, and the sandbox duplex transport instrumentation.
  • Run-Log Events — events written to the local heartbeat_run_events table.

Dimension Values

Telemetry dimension values must be primitives. Use only the value types allowed by TelemetryDimensionValue:

  • string
  • number
  • boolean

Do not emit null, undefined, arrays, or objects as dimension values. Optional dimensions should be omitted when absent.

When a dimension is enum-like, use the shared constant from constants.ts when one exists. If no shared constant exists, use the generated telemetry type as the domain. In all cases, the generated telemetry type remains the source of truth for the emitted value.

Required, Optional, And Sentinel Values

Required and optional dimensions are defined by EventDimensionsMap.

Required dimensions must be present for every event of that name. Optional dimensions should be emitted only when the value is known and useful.

Sentinel values are only for required fields that have no observed raw value at the emitting layer. Do not use a sentinel to hide a concrete value that is new, custom, or not yet represented by a shared constant. Emit the concrete raw value and let the receiving layer canonicalize it.

Adding Or Changing Telemetry

Client code is responsible for emitting approved telemetry events at the right place in the product. Stable event names, dimensions, and enum domains must come from the generated telemetry contract before normal emitters use them.

For product work that needs to propose a new first-party event before schema registration, use the proposal marker workflow in doc/TELEMETRY_WORKFLOW.md. Those proposed calls stay on client.track(), carry an @ts-expect-error marker on the event-name argument, and are swallowed at runtime until the generated schema registers the event name.

For stable event work:

  1. Start from generated/paperclip-telemetry.ts. The generated types are what reviewers use to verify event names, dimensions, optionality, value types, enum descriptions, and schema version.
  2. Choose stable event and dimension names. Do not include user content, local machine details, secrets, credentials, private paths, or values that are not part of the public event contract.
  3. Use only string, number, or boolean dimension values.
  4. Reuse a shared constant from constants.ts for enum-like dimensions when one exists. If the generated telemetry domain has values beyond a shared constant, keep the emitter aligned with the generated telemetry type.
  5. Keep emitters raw. Do not normalize, alias-map, or lowercase enum-like values in the client unless the generated contract explicitly calls for that emitted value.
  6. Add or update a typed helper in events.ts when the event is first-party and should have a stable helper API.
  7. Update tests for helper behavior, including raw pass-through for enum-like values when that is the intended boundary.
  8. Update this README only when the contributor workflow, source-of-truth pointers, or durable invariants change. Do not add an event catalog here.

Before opening a pull request, verify that the emitted code, typed helpers, and generated telemetry contract agree. If they disagree, fix the contract or code rather than documenting around the mismatch in this README.

For new first-party events that are not in the generated contract yet, follow the public proposal and promotion workflow in doc/TELEMETRY_WORKFLOW.md.

Retention

Retention windows are documented in retention.ts. Each event is assigned a retention class; the class determines the window in days. This is a housekeeping and query-cost concern managed by data-infra, not a schema concern — updating a retention window does not require a schema version bump.

Current classes:

Class Window Description
operational_enum_count 90 days Enum/boolean/count/bucket events. No token material, no PII.

When a new event carries only enums, booleans, counts, or coarse buckets and no token material or PII, assign it to operational_enum_count in EVENT_RETENTION_CLASS. If no existing class fits, define a new class in RETENTION_DAYS and document it here.