diff --git a/docs/index.rst b/docs/index.rst
index de06e3488..0284724e0 100644
--- a/docs/index.rst
+++ b/docs/index.rst
@@ -12,28 +12,15 @@ testing.
 .. _web crawling: https://en.wikipedia.org/wiki/Web_crawler
 .. _web scraping: https://en.wikipedia.org/wiki/Web_scraping
 
-.. _getting-help:
-
 Getting help
 ============
 
-Having trouble? We'd like to help!
+Having trouble? Read the :doc:`FAQ <faq>`, ask a question in `GitHub
+Discussions`_ or report a bug on our `issue tracker`_. See
+:doc:`intro/getting-help` for more options.
 
-* Try the :doc:`FAQ <faq>` -- it's got answers to some common questions.
-* Looking for specific information? Try the :ref:`genindex` or :ref:`modindex`.
-* Ask or search questions in `StackOverflow using the scrapy tag`_.
-* Ask or search questions in the `Scrapy subreddit`_.
-* Search for questions on the archives of the `scrapy-users mailing list`_.
-* Ask a question in the `#scrapy IRC channel`_.
-* Report bugs with Scrapy in our `issue tracker`_.
-* Join the Discord community `Scrapy Discord`_.
-
-.. _scrapy-users mailing list: https://groups.google.com/forum/#!forum/scrapy-users
-.. _Scrapy subreddit: https://www.reddit.com/r/scrapy/
-.. _StackOverflow using the scrapy tag: https://stackoverflow.com/tags/scrapy
-.. _#scrapy IRC channel: irc://irc.freenode.net/scrapy
+.. _GitHub Discussions: https://github.com/scrapy/scrapy/discussions
 .. _issue tracker: https://github.com/scrapy/scrapy/issues
-.. _Scrapy Discord: https://discord.com/invite/mv3yErfpvq
 
 
 First steps
@@ -47,6 +34,7 @@ First steps
    intro/install
    intro/tutorial
    intro/examples
+   intro/getting-help
 
 :doc:`intro/overview`
     Understand what Scrapy is and how it can help you.
@@ -60,6 +48,9 @@ First steps
 :doc:`intro/examples`
     Learn more by playing with a pre-made Scrapy project.
 
+:doc:`intro/getting-help`
+    Find support beyond this documentation.
+
 .. _section-basics:
 
 Basic concepts
diff --git a/docs/intro/getting-help.rst b/docs/intro/getting-help.rst
new file mode 100644
index 000000000..a2f22ce9e
--- /dev/null
+++ b/docs/intro/getting-help.rst
@@ -0,0 +1,50 @@
+.. _getting-help:
+
+============
+Getting help
+============
+
+Having trouble? We'd like to help!
+
+
+Check the documentation
+=======================
+
+If you cannot install Scrapy, see the :ref:`troubleshooting section
+<intro-install-troubleshooting>` of the installation guide. For anything else,
+read the :ref:`faq` and search this documentation.
+
+
+Search for existing answers
+===========================
+
+Whatever your question or issue, there is a chance someone else has been in
+your shoes before. Search for similar topics in `GitHub Discussions`_ and in
+the `issue tracker`_. StackOverflow_ also holds years of answered Scrapy
+questions.
+
+
+Ask the community
+=================
+
+If you cannot find an answer or a solution for your problem:
+
+* If you think you have found a bug in Scrapy, report it on the
+  `issue tracker`_.
+
+* If you have a question, prepare a `good question`_ and ask it in
+  `GitHub Discussions`_.
+
+* If you want to start a discussion, and you are not looking for a specific
+  answer, use reddit_.
+
+* Otherwise, ask on `Discord`_. Be ready to wait for a bit, though; most people
+  cannot watch the chat 24/7.
+
+
+.. _Discord: https://discord.com/invite/mv3yErfpvq
+.. _GitHub Discussions: https://github.com/scrapy/scrapy/discussions
+.. _good question: https://stackoverflow.com/help/how-to-ask
+.. _issue tracker: https://github.com/scrapy/scrapy/issues
+.. _reddit: https://www.reddit.com/r/scrapy/
+.. _StackOverflow: https://stackoverflow.com/tags/scrapy