paperclip/doc/cloud-ui-snippet.md

Cloud UI snippet

Cloud operators can set PAPERCLIP_CLOUD_UI_SNIPPET to an HTML snippet. The server inserts it before </body> in static and Vite-served UI pages. It requires the existing Cloud-managed instance signal. Self-hosted instances ignore this setting. No snippet is enabled by default.

This is trusted deployment configuration, not user input. It executes in the application origin and is visible to every browser that receives the UI shell. Do not include secrets or customer data. Restart the app after changing it. Operators must review scripts and any required CSP changes before deployment.

Base64 variant

Delivery pipelines that write env vars through provider APIs can sit behind web application firewalls that reject values containing raw script markup. PAPERCLIP_CLOUD_UI_SNIPPET_B64 carries the same snippet through them as standard base64 of the UTF-8 HTML:

PAPERCLIP_CLOUD_UI_SNIPPET_B64="$(base64 < snippet.html)"

Whitespace and line wrapping in the value are tolerated. A value that is not canonical padded base64 of UTF-8 text, or that decodes to blank, is ignored — if the widget does not appear, check that the value round-trips through base64 -d. A present PAPERCLIP_CLOUD_UI_SNIPPET always wins, blank included: clearing the plain variable to blank disables injection even while a base64 value is still deployed. Everything else about the snippet is unchanged.

Plain closed beta

Set the value to this standard embed, replacing YOUR_CHAT_APP_ID with the public chat app ID for the target environment:

<script>
(function(d) {
  var script = d.createElement('script');
  script.src = 'https://chat.cdn-plain.com/index.js';
  script.onload = function() { Plain.init({ appId: 'YOUR_CHAT_APP_ID' }); };
  d.head.appendChild(script);
})(document);
</script>

No signing secret or Plain API key is required. No Paperclip customer identity or organization data is passed. Plain manages the anonymous browser session; there is no Paperclip account-switch integration. Ask users for identifying information when needed. The existing feedback flag remains unchanged.

Docs: Plain chat.

Verification and rollback

On staging, open /, /index.html, and an organization dashboard directly. Confirm the bubble appears and a test message reaches Plain. Verify the support reply returns. On a self-hosted instance, confirm no snippet or widget is loaded. Unset the snippet and restart to remove it on the next page load. Existing open tabs retain the widget until refreshed. No production deployment is implied.