7.9 KiB
Contact Sales & Support
Get in Touch with the CAI Team
Whether you're interested in CAI PRO, need enterprise solutions, or have questions about our platform, we're here to help.
Quick Links
🚀 Ready to Buy?
Self-Service Purchase
Get CAI PRO instantly (€350/month):
- ✅ Instant access to alias1
- ✅ Automated onboarding
- ✅ Payment via credit card
- ✅ Start using in 5 minutes
🏢 Enterprise Inquiry
Custom Solutions
For teams of 20+ or special requirements:
Email: contact@aliasrobotics.com
Include in your message:
- Team size
- Use case
- Deployment requirements
- Budget range
💬 Professional Support
CAI PRO Subscribers
Get help with technical issues:
Email: support@aliasrobotics.com
🎓 Academic Inquiries
Universities & Research
Special pricing for education:
Email: contact@aliasrobotics.com
Include:
- Institution name
- Research project description
- Number of users
- .edu email address
Contact Information
General Inquiries & Sales:
contact@aliasrobotics.com
Support (CAI PRO Subscribers):
support@aliasrobotics.com
Expected Response Time:
- CAI PRO Subscribers: 48 hours (SLA)
- Enterprise Inquiries: 24-48 hours
- General Questions: 2-5 business days
💬 Discord Community
Join 1000+ Security Researchers
Channels:
- #general - Community discussions
- #help - Community support (FREE users)
- #pro-support - Exclusive for CAI PRO subscribers
- #announcements - Product updates
- #research - Security research discussions
🌐 Web
Official Website:
https://aliasrobotics.com
CAI PRO Product Page:
https://aliasrobotics.com/cybersecurityai.php
Alias1 Model Page:
https://aliasrobotics.com/alias1.php
GitHub Repository:
https://github.com/aliasrobotics/cai
What to Include in Your Message
For Enterprise Inquiries
Help us provide an accurate quote by including:
-
Organization Details:
- Company name
- Industry sector
- Location (for compliance requirements)
-
Team Size:
- Number of users
- Expected growth in next 12 months
-
Use Case:
- Primary security testing needs
- Current toolchain
- Integration requirements
-
Technical Requirements:
- On-premise vs cloud deployment
- Air-gapped environment needs
- Compliance requirements (GDPR, NIS2, etc.)
-
Timeline:
- When do you need to start?
- Any specific deadlines?
-
Budget:
- Budget range (optional but helpful)
- Procurement process details
Example Message:
Subject: CAI Enterprise Inquiry - [Company Name]
Hello,
We're interested in CAI PRO/Enterprise for our security team.
Organization: [Company Name], [Industry]
Team Size: 25 security professionals
Use Case: Penetration testing and bug bounty operations
Requirements: On-premise deployment, GDPR compliance
Timeline: Q2 2025
Budget: €50,000 - €100,000 annual
Can we schedule a call to discuss custom pricing?
Best regards,
[Name]
[Title]
[Contact Info]
For Support Requests (CAI PRO)
Help us resolve your issue quickly:
-
Subscription Details:
- Email used for CAI PRO subscription
- When did you subscribe?
-
Issue Description:
- What were you trying to do?
- What happened instead?
- Error messages (exact text)
-
Environment:
- Operating System (Linux, macOS, Windows)
- CAI version (
cai --version) - Python version
-
Reproduction Steps:
- Step-by-step to reproduce the issue
- Configuration files (
.env- remove API keys!) - Screenshots if applicable
Example Support Message:
Subject: CAI PRO Support - alias1 not available
Hello,
I'm a CAI PRO subscriber experiencing an issue.
Subscription: pro-user@example.com (subscribed March 2025)
Issue: When I run `cai`, alias1 is not showing as available.
Environment:
- Ubuntu 22.04 LTS
- CAI v0.6.5
- Python 3.11.2
Steps:
1. Set ALIAS_API_KEY in .env
2. Run `cai`
3. Type `/model`
4. alias1 not listed
I've attached my .env file (with key redacted) and a screenshot.
Thank you for your help.
[Name]
Sales Process
Individual & Small Teams (1-5 users)
Self-Service:
- Visit aliasrobotics.com/cybersecurityai.php
- Click "Buy CAI PRO"
- Complete payment
- Receive
ALIAS_API_KEYvia email - Start using immediately
Timeline: Instant (5 minutes)
Medium Teams (5-19 users)
Sales-Assisted:
- Email research@aliasrobotics.com with team size
- Receive volume discount quote (10-20% off)
- Complete payment (invoice or credit card)
- Onboarding call with CAI team (optional)
- Receive team API keys
Timeline: 1-3 business days
Enterprise (20+ users)
Custom Process:
- Initial inquiry via email or scheduled call
- Discovery session (30-60 min call)
- Custom proposal with:
- Volume pricing
- Deployment options
- Support SLA
- Training plan
- Contract negotiation
- Legal/procurement review
- Deployment and onboarding (1-4 weeks)
Timeline: 2-8 weeks (depends on organization)
Frequently Asked Questions
How quickly will I get a response?
CAI PRO Support (technical): 48 hours (SLA)
Enterprise Sales: 24-48 hours
General Inquiries: 2-5 business days
Urgent issues? Email with "URGENT" in subject line.
Can I schedule a demo?
Yes! Email contact@aliasrobotics.com with:
- Your role/organization
- Preferred date/time (include timezone)
- Specific features you want to see
We'll schedule a 30-60 minute live demo.
Additional Resources
Before Contacting Sales
Review these resources to answer common questions:
- Pricing & Plans - Detailed pricing information
- Features Overview - What's included in each plan
- Alias1 Model - Learn about our flagship model
- Quick Start - How to get started
- FAQ - General frequently asked questions
Follow Us
Stay Updated:
- Twitter: @aliasrobotics
- LinkedIn: Alias Robotics
- YouTube: Alias Robotics Channel
- Research Blog: aliasrobotics.com/research
Legal & Compliance
Terms of Service:
CAI Terms & Conditions
Privacy Policy:
GDPR-compliant - data processed in EU only
License Information:
- CAI FREE: Open source license
- CAI PRO: Proprietary commercial license
- CAI ENTERPRISE: Custom licensing available
🚀 Ready to Get Started?
Individual Users & Small Teams
€350/month · Instant access · No contracts
*Questions? **contact@aliasrobotics.com** · +34 945 19 85 15* *Privacy: Your data stays in Europe (GDPR-compliant)*