RomanNum3ral
/
cai
mirror of https://github.com/aliasrobotics/cai.git
1
0
Fork 0
Code Issues Packages Projects Releases Wiki Activity
cai/docs/cai_pro_contact.md

367 lines
7.9 KiB
Markdown
Raw Blame History

# Contact Sales & Support
> **Get in Touch with the CAI Team**
>
> Whether you're interested in CAI PRO, need enterprise solutions, or have questions about our platform, we're here to help.
>
> **[Buy CAI PRO Now →](https://aliasrobotics.com/cybersecurityai.php)**
---
## Quick Links
<div class="contact-grid" markdown>
### 🚀 Ready to Buy?
**Self-Service Purchase**
Get CAI PRO instantly (€350/month):
**[Buy CAI PRO →](https://aliasrobotics.com/cybersecurityai.php)**
- ✅ Instant access to alias1
- ✅ Automated onboarding
- ✅ Payment via credit card
- ✅ Start using in 5 minutes
---
### 🏢 Enterprise Inquiry
**Custom Solutions**
For teams of 20+ or special requirements:
**[Email: contact@aliasrobotics.com](mailto:contact@aliasrobotics.com?subject=CAI%20Enterprise%20Inquiry)**
**[Schedule a Call →](mailto:contact@aliasrobotics.com?subject=CAI%20Enterprise%20Call%20Request)**
Include in your message:
- Team size
- Use case
- Deployment requirements
- Budget range
---
### 💬 Professional Support
**CAI PRO Subscribers**
Get help with technical issues:
**[Email: support@aliasrobotics.com](mailto:support@aliasrobotics.com?subject=CAI%20PRO%20Support)**
---
### 🎓 Academic Inquiries
**Universities & Research**
Special pricing for education:
**[Email: contact@aliasrobotics.com](mailto:contact@aliasrobotics.com?subject=CAI%20Academic%20Inquiry)**
Include:
- Institution name
- Research project description
- Number of users
- .edu email address
</div>
---
## Contact Information
### 📧 Email
**General Inquiries & Sales:**
**contact@aliasrobotics.com**
**Support (CAI PRO Subscribers):**
**support@aliasrobotics.com**
**Expected Response Time:**
- **CAI PRO Subscribers**: 48 hours (SLA)
- **Enterprise Inquiries**: 24-48 hours
- **General Questions**: 2-5 business days
---
### 💬 Discord Community
**Join 1000+ Security Researchers**
**[Discord Server →](https://discord.gg/fnUFcTaQAC)**
**Channels:**
- **#general** - Community discussions
- **#help** - Community support (FREE users)
- **#pro-support** - Exclusive for CAI PRO subscribers
- **#announcements** - Product updates
- **#research** - Security research discussions
---
### 🌐 Web
**Official Website:**
[https://aliasrobotics.com](https://aliasrobotics.com)
**CAI PRO Product Page:**
[https://aliasrobotics.com/cybersecurityai.php](https://aliasrobotics.com/cybersecurityai.php)
**Alias1 Model Page:**
[https://aliasrobotics.com/alias1.php](https://aliasrobotics.com/alias1.php)
**GitHub Repository:**
[https://github.com/aliasrobotics/cai](https://github.com/aliasrobotics/cai)
---
## What to Include in Your Message
### For Enterprise Inquiries
Help us provide an accurate quote by including:
1. **Organization Details:**
- Company name
- Industry sector
- Location (for compliance requirements)
2. **Team Size:**
- Number of users
- Expected growth in next 12 months
3. **Use Case:**
- Primary security testing needs
- Current toolchain
- Integration requirements
4. **Technical Requirements:**
- On-premise vs cloud deployment
- Air-gapped environment needs
- Compliance requirements (GDPR, NIS2, etc.)
5. **Timeline:**
- When do you need to start?
- Any specific deadlines?
6. **Budget:**
- Budget range (optional but helpful)
- Procurement process details
**Example Message:**
```
Subject: CAI Enterprise Inquiry - [Company Name]
Hello,
We're interested in CAI PRO/Enterprise for our security team.
Organization: [Company Name], [Industry]
Team Size: 25 security professionals
Use Case: Penetration testing and bug bounty operations
Requirements: On-premise deployment, GDPR compliance
Timeline: Q2 2025
Budget: €50,000 - €100,000 annual
Can we schedule a call to discuss custom pricing?
Best regards,
[Name]
[Title]
[Contact Info]
```
---
### For Support Requests (CAI PRO)
Help us resolve your issue quickly:
1. **Subscription Details:**
- Email used for CAI PRO subscription
- When did you subscribe?
2. **Issue Description:**
- What were you trying to do?
- What happened instead?
- Error messages (exact text)
3. **Environment:**
- Operating System (Linux, macOS, Windows)
- CAI version (`cai --version`)
- Python version
4. **Reproduction Steps:**
- Step-by-step to reproduce the issue
- Configuration files (`.env` - remove API keys!)
- Screenshots if applicable
**Example Support Message:**
```
Subject: CAI PRO Support - alias1 not available
Hello,
I'm a CAI PRO subscriber experiencing an issue.
Subscription: pro-user@example.com (subscribed March 2025)
Issue: When I run `cai`, alias1 is not showing as available.
Environment:
- Ubuntu 22.04 LTS
- CAI v0.6.5
- Python 3.11.2
Steps:
1. Set ALIAS_API_KEY in .env
2. Run `cai`
3. Type `/model`
4. alias1 not listed
I've attached my .env file (with key redacted) and a screenshot.
Thank you for your help.
[Name]
```
---
## Sales Process
### Individual & Small Teams (1-5 users)
**Self-Service:**
1. Visit [aliasrobotics.com/cybersecurityai.php](https://aliasrobotics.com/cybersecurityai.php)
2. Click "Buy CAI PRO"
3. Complete payment
4. Receive `ALIAS_API_KEY` via email
5. Start using immediately
**Timeline**: Instant (5 minutes)
---
### Medium Teams (5-19 users)
**Sales-Assisted:**
1. Email research@aliasrobotics.com with team size
2. Receive volume discount quote (10-20% off)
3. Complete payment (invoice or credit card)
4. Onboarding call with CAI team (optional)
5. Receive team API keys
**Timeline**: 1-3 business days
---
### Enterprise (20+ users)
**Custom Process:**
1. Initial inquiry via email or scheduled call
2. Discovery session (30-60 min call)
3. Custom proposal with:
- Volume pricing
- Deployment options
- Support SLA
- Training plan
4. Contract negotiation
5. Legal/procurement review
6. Deployment and onboarding (1-4 weeks)
**Timeline**: 2-8 weeks (depends on organization)
---
## Frequently Asked Questions
### How quickly will I get a response?
**CAI PRO Support (technical)**: 48 hours (SLA)
**Enterprise Sales**: 24-48 hours
**General Inquiries**: 2-5 business days
**Urgent issues?** Email with "URGENT" in subject line.
---
### Can I schedule a demo?
**Yes!** Email contact@aliasrobotics.com with:
- Your role/organization
- Preferred date/time (include timezone)
- Specific features you want to see
We'll schedule a 30-60 minute live demo.
---
## Additional Resources
### Before Contacting Sales
Review these resources to answer common questions:
- **[Pricing & Plans](cai_pro_pricing.md)** - Detailed pricing information
- **[Features Overview](cai_pro_features.md)** - What's included in each plan
- **[Alias1 Model](cai_pro_alias1.md)** - Learn about our flagship model
- **[Quick Start](cai_pro_quickstart.md)** - How to get started
- **[FAQ](cai_faq.md)** - General frequently asked questions
---
## Follow Us
**Stay Updated:**
- **Twitter**: [@aliasrobotics](https://twitter.com/aliasrobotics)
- **LinkedIn**: [Alias Robotics](https://www.linkedin.com/company/alias-robotics/)
- **YouTube**: [Alias Robotics Channel](https://www.youtube.com/@aliasrobotics)
- **Research Blog**: [aliasrobotics.com/research](https://aliasrobotics.com/research-security.php)
---
## Legal & Compliance
**Terms of Service:**
[CAI Terms & Conditions](https://aliasrobotics.com/terms-and-conditions.php)
**Privacy Policy:**
GDPR-compliant - data processed in EU only
**License Information:**
- CAI FREE: [Open source license](https://github.com/aliasrobotics/cai/blob/main/LICENSE)
- CAI PRO: Proprietary commercial license
- CAI ENTERPRISE: Custom licensing available
---
<div class="cta-box" markdown>
## 🚀 Ready to Get Started?
### Individual Users & Small Teams
**[Buy CAI PRO Now →](https://aliasrobotics.com/cybersecurityai.php)**
€350/month · Instant access · No contracts
</div>
---
<small>
*Questions? **contact@aliasrobotics.com** · +34 945 19 85 15*
*Privacy: Your data stays in Europe (GDPR-compliant)*
</small>
Reference in New Issue View Git Blame Copy Permalink